Current Openings
Full-time • Hybrid • $50K/yr-$60K/yr + Bonus
Job Description
Istoria is seeking an Account Manager who excels at cultivating client relationships and producing exceptional marketing projects. This minutiae-loving soul will work closely with our creative team to ensure the smooth execution of projects for companies that make the world a better place.
As an Account Manager, you will be a supportive driving force behind Istoria's projects, internal processes, and client care. Your strong organizational skills and ability to communicate effectively will ensure projects are completed on time and to the highest standards. The ideal candidate for this role delights in exceeding client expectations, geeks out over details, and looks for opportunities for agency improvement. With Istoria on a growth trajectory, this role offers a unique opportunity to grow your career while helping shape what comes next for the agency.
Responsibilities
Client Care
- Champion agency-wide client care processes
- Establish relationships with stakeholders, fostering partnership and trust
- Ensure ongoing health, success, and intentional growth of client relationships
Project Management
- Manage multiple projects simultaneously, ensuring they align with client objectives and agency standards
- Facilitate communication between internal teams, clients, and external vendors
- Provide regular status updates to all stakeholders
- Monitor project progress and make adjustments as needed to ensure timely delivery
- Contribute to the agency's overall efficiency and effectiveness through process improvements
New Business Development
- Bring opportunities to Istoria through existing relationships, ongoing networking, and industry visibility
- Develop strategies and communication plans to nurture and expand existing client relationships
- Support the proposal and pitch process
Requirements
- A deep care for and commitment to the success of others
- Extremely detail-oriented with extraordinary follow-through skills
- Exceptional communication and interpersonal skills
- Solid understanding of marketing principles and creative processes
- Problem-solving mindset with the ability to anticipate and address challenges proactively
- See around corners to ensure awareness of bigger problems and opportunities ahead
- 2+ years of experience in project management, preferably in an agency setting
- Proficiency in project management software (e.g. Basecamp, Trello, Asana)
- Proficiency in Google Workspace
- CAPM certification training or relevant project management training is a plus
Benefits
Vacation
- 20 Paid Vacation Days. Ten days rollover. You’ll begin the year with your days already afforded. A minimum of 10 vacation days a year are required.
- 12 Paid Holidays. New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People’s Day, Veteran’s Day, Thanksgiving, Friday after Thanksgiving, Christmas Eve, Christmas Day.
- Two Paid, One-Week Company Breaks. Istoria closes shop agency-wide twice a year–once in the middle of the summer over the 4th of July and once between Christmas and New Year’s Day.
Financial
- Retirement. Istoria matches 100% of employee contributions up to the first 3% of pay, then 50% of employee contributions on the next 2% of pay into a 401(k) plan.
- Yearly Bonuses. Unless otherwise stated, you will be eligible to receive a year-end bonus based on your performance, which will be determined at Istoria’s full discretion. Additional bonuses may be awarded throughout the year based on your own (including your efforts to generate new business via your relationships) and the company’s performance, which will be determined at Istoria’s discretion.
Insurance
- Medical, Dental, Vision, and Life. You get to select between 1 of 3 medical plans to suit your needs best. Istoria pays for 50% of your monthly coverage.
Other Goodies
- Assembly Membership. Get access to all the events and perks that working at Assembly in downtown Norfolk offers.
- Professional Development. Paid time to learn new skills and apply them to client and internal projects. Get some new certifications and be fancy.
- Parking Pass. Monthly parking garage pass if you need it, and covered bike parking in the building.
Culture
Small but Mighty
Work IRL
Autonomy & Trust
Our team members can produce outstanding results without heavy-handed oversight. We empower every individual with the freedom to take ownership of their responsibilities. We expect team members to be proactive and have initiative.
